Refund policy

Our 14-day money-back guarantee

If you are not happy with Albumwright Pro, ask for a refund within 14 days of the day you were charged. The guarantee applies to your first purchase and to every renewal, monthly or yearly. You don't need to give a reason, and it doesn't matter whether you have started using Pro. We refund the full amount of that payment, including any tax that was collected with it.

Albumwright Free costs nothing, so there is nothing to refund.

How to ask for a refund

1. Email support@albumwright.com, ideally from the email address you used to buy, or use the support contact in your Lemon Squeezy order email.
2. Include your order number. You'll find it in the receipt email from Lemon Squeezy. If you can't find it, tell us the email address you used and roughly when you paid.
3. We confirm your request and arrange the refund through Lemon Squeezy, at the latest within 14 days of your request. Lemon Squeezy returns the money to the payment method you used. Your bank may take a few more working days to show it.

What happens to Pro after a refund

When we refund a payment, we also cancel the subscription so it won't renew, and Pro stops working on that licence key. Your albums, songs and files stay on your computer, and you can keep using Albumwright's free features.

The guarantee is there for people who find Pro isn't right for them. Where repeated refund requests for the same or linked purchases are clearly an attempt to use Pro without paying, we may decline them. This never affects a refund you are entitled to by law.

Cancelling a subscription

You can cancel at any time using the subscription link in your Lemon Squeezy emails, or by emailing us. Cancelling stops future renewals, and Pro keeps working until the end of the period you have already paid for. Cancelling on its own doesn't refund the current period: if you want your money back, ask within 14 days of the payment.

Your legal right to cancel (UK and EU consumers)

If you are a consumer in the UK or the European Union, the law usually gives you 14 days to cancel a contract made online, starting the day after the contract is made. For digital content and services that you ask to start straight away, that legal right can end, or you may have to pay for what you have used, once Pro starts. At checkout you may be asked to agree to this.

Our guarantee gives you more than the law requires: a full refund if you ask within 14 days of any payment, whether or not you have used Pro, and on renewals as well as your first purchase. This policy doesn't reduce your legal right to cancel.

To cancel, tell us clearly. You can use this wording in an email to support@albumwright.com:

We will refund you within 14 days of receiving your notice, using the payment method you used.

If Albumwright Pro is faulty

If Albumwright Pro is faulty or not as described, you also have legal rights that last beyond 14 days, including under the Consumer Rights Act 2015 in the UK or the consumer law of the country where you live. These include a repair or replacement and, if we can't fix the problem within a reasonable time, a price reduction or refund. Please email us. Nothing in this policy affects those rights.

After 14 days

Outside the guarantee, payments are not refundable, except where the law requires a refund, or where we stop offering Albumwright before the end of a period you have paid for. In that case we refund the unused part.

Suno credits and AI plans

We can't refund Suno credits or subscriptions, or ChatGPT or Claude plans or usage, because you pay those companies directly. Please contact Suno, OpenAI or Anthropic about their own refund policies.

Chargebacks

Please contact us before asking your bank or card provider to reverse a payment. A refund under our guarantee is usually faster, and it keeps your order history clear.

Contact

Email support@albumwright.com, or write to SynaptrixAI Ltd, 128 City Road, London EC1V 2NX, United Kingdom.